Struggling to sort out a missing payment made to a Absa credit card account.

I am struggling to sort out a missing payment I made to a Absa credit card account.

I accidently paid an amount into a closed credit card account instead of the correct account.

Two days after payment was made I realized the money was paid into the closed account. I then immediately called ABSA and I had a very rude person that was very short in his conversation he just said I must wait 10 days then the payment will be reversed. Ok was not happy with the way he handled my call but I waited.

10 days later no reversal took place yet, I then called back again, this time a person the person at ABSA gave much better service, and I wished I could remember his name, He then told me there is another way that I can retrieve the moneys is by calling ABSA and telling them to transfer that money back to my account. I did that, They lady we then spoke to said no monies could be traced and I should email ABSA at missing payments.

I have sent the same email twice to *** but had no reply nor response what so ever. Every time I phone Absa customer care call center, I receive a different response to course of action. I would really like to sort this out, but Absa is absent on good customer service.

I have been with ABSA for 19 years now and the service lately is terrible.....