MN
Monika N
1 reviews | Active since Dec 2019
02 Apr 2025, 12:03
Struggling to get a cross the border letter
Why is it so deificalt to get a cross border letter been struggling now for the last 5 day's . I have send all the nesasery documents needed but still not even one response. And if you phone you hold on for an half an hour just for them to put the phone down in your ear
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Absa's replyOfficial
02 Apr 2025, 14:56Dear Monika Nothnagel Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number to your complaint is C-***1. Kind regards,Group Customer CareRezona Louw
Absa's reply02 Apr 2025, 14:56
Official
Dear Monika Nothnagel Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number to your complaint is C-***1. Kind regards,Group Customer CareRezona Louw