struggling to close my cheaque account

On the 26th of March 2016 I went to ABSA bank in Welkom branch to close my cheaque account, i was told to queue by the tellers as i had to make a payment for the money owed. the teller told me that he can only take the necessary payment of (R5,266.41) but i will have to see the consultant to close the account, i made they payment as instructed by the teller who told me that the consultants have already left since it was a Saturday and the time was approximately 11:24,I then made a phone call on Monday to inquire how to close my cheaque account, the consultant told me that i have to inside the branch since they do not close the account on the phone.<br> On the 1st of April 2016 i went to ABSA the Grove mall, i was told wait for the consultant to come and assist, i waited for 35 minutes, and finally when i get to see the consultant, she tells me that she does'nt close cheaque accounts,i was taken from pillar to post, she told me i am supposed to go to the teller to close the account, hse told me that she only cancels overdrafts, i showed that i already made the necessary payment to close the account and i do not want anymore charges, to my surprise there were already more charges on the