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ANDREA D

1 reviews | Active since Mar 2012

15 Feb 2016, 14:01

Struggling to close cheque account

I have been to Absa bank in Parow for a second time attempting to close my cheque account. I have been pushed from pillar to post being fed incorrect details of how about closing my account spent hours in the bank only now to be told after i made the payment that i need to return again to close the account. whereby i was informed the consultant will do everything else.And i refuse to spend another minute there as it is time consuming and misleading yet again.<br> Nobody can assist you cause each person has their own version of how to go about it but no solution received and i am still unable to close my account.<br> I had to already pay an amount of over R5500 for an overdraft which i have not used now that i have settled it i cant close my account.How difficult is it to do that and i think it is unacceptable and im highly irritated with the *********** staff.The reason for my closing my account is that the service received is **** and i have advised all my family members to close their accounts as well. I'm disgusted in this branches service and i will not be liable for any interest or any monies charged to this cheque account as i have paid it in full.

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Replies (1)
Absa
Absa's reply16 Feb 2016, 10:38
Official
Hello Andreadayce,

Dear Customer

Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.

Kind regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd