MJ
Monica J
1 reviews | Active since Sept 2019
11 Mar 2025, 16:20
Struggle to get original natis document
Late estate vechile paid up. We requested he natis document and paid the courier. All supporting documents were sent. AVAF have to go and learn from Wesbank. We requested online our natis docs, the next morning it was delivered at our office as requested. Ref nr C-***6
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Replies (2)
Absa's replyOfficial
11 Mar 2025, 16:29Dear Monica Joubert Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number to your complaint is C-***8. Kind regards,Group Customer CareRezona Louw
Absa's reply11 Mar 2025, 16:29
Official
Dear Monica Joubert Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number to your complaint is C-***8. Kind regards,Group Customer CareRezona Louw
Absa's replyOfficial
12 Mar 2025, 14:33Dear Monica Joubert
We refer to your complaint posted on Hellopeter.
Please accept our sincere apology for any inconvenience caused.
The reference number for your complaint is C-***8.
Kindly provide our office with the below information buy close of business 12 March 2025 to ensure effective investigation and feedback.
1. Copy of death certificate.
2. Letter of executorship.
3. ID of executor.
4. Contact details of executor.
Regards,
Rezona Louw
Specialist Case Manager: Social Media
Customer Value Management: Customer Care
T +11 ***
Absa, Towers West, 15 Troye Street, Johannesburg, 2001, South Africa
www.absa.africa
CONFIDENTIAL
We refer to your complaint posted on Hellopeter.
Please accept our sincere apology for any inconvenience caused.
The reference number for your complaint is C-***8.
Kindly provide our office with the below information buy close of business 12 March 2025 to ensure effective investigation and feedback.
1. Copy of death certificate.
2. Letter of executorship.
3. ID of executor.
4. Contact details of executor.
Regards,
Rezona Louw
Specialist Case Manager: Social Media
Customer Value Management: Customer Care
T +11 ***
Absa, Towers West, 15 Troye Street, Johannesburg, 2001, South Africa
www.absa.africa
CONFIDENTIAL
Absa's reply12 Mar 2025, 14:33
Official
Dear Monica Joubert
We refer to your complaint posted on Hellopeter.
Please accept our sincere apology for any inconvenience caused.
The reference number for your complaint is C-***8.
Kindly provide our office with the below information buy close of business 12 March 2025 to ensure effective investigation and feedback.
1. Copy of death certificate.
2. Letter of executorship.
3. ID of executor.
4. Contact details of executor.
Regards,
Rezona Louw
Specialist Case Manager: Social Media
Customer Value Management: Customer Care
T +11 ***
Absa, Towers West, 15 Troye Street, Johannesburg, 2001, South Africa
www.absa.africa
CONFIDENTIAL
We refer to your complaint posted on Hellopeter.
Please accept our sincere apology for any inconvenience caused.
The reference number for your complaint is C-***8.
Kindly provide our office with the below information buy close of business 12 March 2025 to ensure effective investigation and feedback.
1. Copy of death certificate.
2. Letter of executorship.
3. ID of executor.
4. Contact details of executor.
Regards,
Rezona Louw
Specialist Case Manager: Social Media
Customer Value Management: Customer Care
T +11 ***
Absa, Towers West, 15 Troye Street, Johannesburg, 2001, South Africa
www.absa.africa
CONFIDENTIAL