RM
Rk457 MR

1 reviews | Active since Feb 2014

10 Jul 2017, 06:31

Strike 3 unfriendly services

<p>Absa has done it again. I app**** for a loan on the 21st of June i get a text msg its been approved and i need to contact someone asap. </p> <p>Mind you because of it been month end i had call centres call me many times to close the deal. When i do have time i chat to the agent and ask for a bettee intrest date. Please note after that conversation i was never contacted again. Because month end was up and no one ended to chase the lead. So i call in and was told 5 days from quotation was up. </p> <p> </p> <p>If your cilent asks for a interest rate relook. 5 days becomes null and void as if you take 50days to come bk with a better interest rate why should the consumer be effected. </p> <p> </p> <p>I had to reapply for this loan and was then declined. </p> <p> </p> <p>This is the 3rd time absa has done this to me.</p> <p>I will be changing banks as u have given absa many chances. But this dont care for the consumers.</p> <p> </p> <p>Knowing credit scores fall every time u apply and have done this to me many times shows they just use your premiums and offer for help or assistance. </p> <p> </p> <p>Rather pathetic its day light theft</p>

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Replies (1)
Absa
Absa's reply10 Jul 2017, 09:03
Official

Thank you for bringing this matter to our attention. We will investigate the matter and provide you with feedback once the matter has been resolved

Kind regards

Claudette Lewis

Group Customer Care

Absa Bank Ltd

Best regards,