Stressed by ABSA BANK

I app**** for COVID relief on my loan from ABSA bank on the 24th of MARCH and was approved.I was advised by the agent that debit order going off on the 25th will be reversed wich was never done.Called ABSA numeral times.Each time ABSA advised money will be in my account in the next 24 hours.Only received money on the 22rd of MAY after I have spoken to the MANAGER.On the 25th they took a double debit and again I call ABSA to advise what had happened and VELILE ZONDI promised money will be in my account in 48 hours wich I have no received. The whole process has been a destress because now they have double debited my account now I'm left without food. After several attempts calling them no relief.I would like ABSA to resolve this.I have used over R300 airtime wich I could have used for food or electricity.Empy promises after empty promises.