SK
Sivuyile K
1 reviews | Active since May 2020
08 Feb 2024, 21:30
Strange service
I am still unable to make any applications through the APP constantly getting, pop up saying my profile needs to be updated though I am FICA compliant I have called went to a branch and strange this has not yet been sorted, I do not know why, I asked at the branch initially when I took out this account it said it comes out with R15000 free funeral benefit and the lady which I spoke with In Mitchell;s Plain knew nothing about it. I camre back hoping that things changed at ABSA clearly its the same disregard for customer requests
Helpful (0)
Replies (4)0
Replies (4)
Absa's replyOfficial
09 Feb 2024, 11:22Dear Sivuyile, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology for the inconvenience caused. Your case reference number is C-***0. I will review the matter, and provide you with an expected timeframe for further feedback. Kind regards, Basani HlungwaneAbsa Bank Ltd
Best regards,
Absa's reply09 Feb 2024, 11:22
Official
Dear Sivuyile, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology for the inconvenience caused. Your case reference number is C-***0. I will review the matter, and provide you with an expected timeframe for further feedback. Kind regards, Basani HlungwaneAbsa Bank Ltd
Best regards,
Absa's replyOfficial
09 Feb 2024, 11:28Your concerns are very important to us and we kindly request you to please provide us with the ID number or the account number concerned.
Best regards,
Absa's reply09 Feb 2024, 11:28
Official
Your concerns are very important to us and we kindly request you to please provide us with the ID number or the account number concerned.
Best regards,
SK
Sivuyile K's updateReviewer Update
09 Feb 2024, 13:30My ID is *** Kindly do not ask me to go to a branch again I have a lumbar spine injury unable to sit for long periods I am using crutched so please i need this to be done ASAP
SK
Sivuyile K's update09 Feb 2024, 13:30
Reviewer Update
My ID is *** Kindly do not ask me to go to a branch again I have a lumbar spine injury unable to sit for long periods I am using crutched so please i need this to be done ASAP
Absa's replyOfficial
09 Feb 2024, 14:39Thank you so much for the information.
We will get back to you. Thank you.
We will get back to you. Thank you.
Best regards,
Absa's reply09 Feb 2024, 14:39
Official
Thank you so much for the information.
We will get back to you. Thank you.
We will get back to you. Thank you.
Best regards,