Stranded in Angola with no money - ABSAs fault

My boyfriend went through to the East Rand Mall branch of ABSA before he left for Angola on the 26th October 2015. He requested that the branch open up his Debit Card for access in Angola as he would be away for two weeks and would need to draw funds from him account while he was there. <br> <br> The lady at the branch did not action the request, which means that he is now stranded in Angola without the ability to draw funds from his account. I have tried the general call center, the ***** center, international banking and Ghandi Square branch and no one is willing to rectify the mess that the branch has caused for my boyfriend. <br> <br> He unfortunately does not have roaming activated on his phone and is therefore not able to phone the bank here, however no one is prepared to use my phone/their phone to call him using WhatsApp. <br> <br> He has now been in Angola for almost 2 weeks, he has used all of the cash that he took with him and is now not able to purchase food, draw cash, etc. <br> <br> ABSA has stranded him in Angola and is not prepared in ANYWAY to try and rectify the situation. <br> <br> Shocking service! <br> <br> He has vowed that on his return to SA he will be closing all of his accounts with you.