VM
Vonique M

1 reviews | Active since Feb 2017

27 Mar 2017, 11:46

STRANDED AT THE PETROL STATION

<p>I Received my virgin money card end Feb, used it to pay online for something, deposited almost R3000 for saving purposes.</p> <p> </p> <p>This morning I needed to get petrol, I filled up my car knowing full well I have R3000 in my account.</p> <p>The purchase was declined. I got out, tried to withdraw cash at the ATM, and got the notification "Card not Activated".</p> <p> </p> <p>Now I had no other means of paying for my fuel. My father had to leave work, drive all the way to the garage in traffic. I was embarassed, I was late for work and I was angry.</p> <p> </p> <p>I phoned virgin money to hear how to activate my card seeing as that was the problem.</p> <p> </p> <p>"No Ma'm you must throw away your card cuz it was declined."</p> <p> </p> <p>I HAVE THE CARD IN MY HAND! I HAVE MADE PURCHASES WITH IT. I PAID R160 ONCE OFF TO ACTIVATE THE CARD!!! I PUT MONEY IN TO THE ACCOUNT!</p> <p> </p> <p>I am very unhappy and will NEVER EVER IN MY LIFE give a good recommendation for virgin money.</p> <p> </p> <p>I will fight untill I get back every last penny I spent getting this *****y card.</p> <p> </p> <p>I hope that Richard Branson will find out how bad his employee's are dragging his name through the mud.</p> <p> </p> <p>I will never join a virgin active.</p> <p>I will never own a virgin mobile.</p> <p>I will never fly with virgin airlines.</p> <p> </p> <p>Sincerely, your newest and most outspoken furious ex-customer.</p>

0
Replies (1)
Absa
Absa's reply12 Mar 2021, 07:20
Official
Dear Vonique
Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology for any inconvenience  caused. 
 We will review and provide you with my specific contact details, and an expected timeframe for further feedback.

Kind Regards
Group Customer Care 


Best regards,