Storm damages and not finalized almost a month now

Dear Absa

It’s been almost a month and I have no feedback as to a finalization on my claim. This is going on for far too long No feedback, I got to continuously chase after you’ll. Yesterday when I called in you’ll promised to give me feedback and finalize this. This is not on, to be such a big corporate institute and no feedback does not give you a good image. Why is this so when we want service from you’ll this is what we get. I have been a loyal customer for the last 24 years

My claim no is ***. Please , I want this to be sorted out immediately.