Stopped Account

<p>I have been banking with Absa for more than 10years and what happened to me recently is distatesful. absa has decided to see it fit to stop/put a hold on my cheque account without prior notification, i called their customer service call centre twice and nobody could help me. one consultant told me that the Randburg branch put the stop on my account probably because they suspected something was wrong with my account, i call back again and the the second consultant tells me that the "collections department"put a stop on my account, i ask her if it is their SOP to just put holds on accounts without notification as i was never informed of am=ny stops or holds that will be put on my account.</p> <p> </p> <p>Now i am told that i will have to call the collections department to find out what is going on... what i an wondering is why have a customer service department that can provide any service???</p> <p> </p> <p>currently i an inconvenienced as i cant access the funds in my account... i guess i will have to fly to work. </p>