TM
Thato M

1 reviews | Active since May 2017

02 Sept 2024, 11:38

STOP SENDING ME HARASSING SMS'S!!!

ABSA HOMELOANS,

According to the below email I received from you, you were supposed to send me my quarterly statement. I have.

On Sat, 03 Aug 2024, 08:44 Absa Home Loans (***), <***> wrote: Dear Thato Mahasha

Kindly note we do pick up that you are registered for e-statements and the system is set to issue these statements on a quarterly basis and the next statements will be sent end of August 2024

Also, it hasn't been more than 2 weeks since I last submitted a complaint to your about your poor service and constant text messages telling me I am in arrears when you confirmed there were no arrears and your drafted an apology letter and promised that I would no longer receive them.

We're back to square one. You clearly know how to run your clients up where the sun doesn't shine.

This is really annoying. I will find a way to transfer my bond to another bank. Mark my words!! Pathetic!!!!!!

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Replies (1)
Absa
Absa's reply02 Sept 2024, 13:39
Official
Dear Thato Mahasha Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.   The reference number to your complaint is C-***7. Kind regards,Group Customer CareRezona Louw