WM
Walter M

1 reviews | Active since May 2014

28 Oct 2015, 16:02

Stop order not honoured

I went into the bank last month in order to stop a debit that was going to go off my account. I was told everything would be fine and i signed a stop order form. Today i go to draw funds from my account and find that the stop order i had thought was in place actually wasnt. A deduction of R2420.00 came off yesterday. I now have R94.00 left in my account. Please advise me what to do now since i now have no funds to eat for the rest of the month or to go to work????? i am so sick and tired of the incompetency that ABSA hires as staff. Why was my stop order not held in place? I made arrangements with Markhams, they also didnt stop the debit order going thorugh. If your bank cant protect you and keep your money safe, who can you trust? I need my money to be reversed back into my account ASAP.

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Replies (1)
Absa
Absa's reply29 Oct 2015, 08:37
Official
Hello walmat,

Dear Customer

Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback accordingly.

We sincerely apologize for any inconvenience caused.

Kind regards

Danzig Boyce
Group Customer Care
Absa Bank Ltd