Stop order and charges problems

I have never been so disappointed in my life. I went to absa asked them for a personal loan as well as an overdraft. I was saving some money with them but then I later realised the are numerous charges on my accounta that I am not aware of. Everytimw someone send me money they charge me and I went to the branch after sending an email for clarity and the explanation was that they charge me for the money coming in my account and the ledger and so many things that I could not comprehend in my head. I then decided I will switch my accout to another bank but I will continue paying the personal loan and settle the overdraft end of July. I had asked nicely that they should stop everything in that account I'll keep on funding it for those rediculous charges. This morning I checked what is happening on that account via the app only to find the stop order is still active and I'm not owing over R6000 On that account and the stupid absa rewards has taken my money as well. As heavily pregnant as I am I akwaus have to go to the branch if I want things to be done during this covid. I'm tired of absa. And when trying to contact their complaints department oh I had to hold for options that I don't even need at that time. Iyo this bank give s me heartburn everytime I think of them. After so many years of banking with them I am really disappointed. I always respect the staff and I don't even shout even when I go to the branch because as a human its only fair that you do unto others as you wish to be done to you but with absa I give up.