Stop making money out of poor citizens

I have asked during October or November for the account to be closed but that was not done, I keep on getting messages that the account is overdue but I haven't been using the account for months now. I was shocked when I was told my account has been handed over. I then asked the consultant to check with Absa what happened as I will not pay 6000 for bank charges. That was not done as well. I complained on Twitter and the admin told me to visit the branch. I asked why must I visit the branch if I opened the account online. If it was easy for them to open it, then it should be easy to close it online as well as I do not have the capacity to go to any branch hence I do everything online. Can someone please close this account and reverse all these bank charges. I will not and do not have 7000 for bank charges. Also please ask your people for shapiro to stop calling me because someone didn't do their job. I do not have any reference number as I advised this was requested in 2022. Can I have this rectified as soon as possible as it will affect my credit score or I will see more messages thsy6i owe absa millions in bank charges