Stop loosing my Documentation and let me access my account!

ABSA's service and care for their clients is now non-existent!

I went to ABSA to change from my passport to ID in 2015. Having been told there has been no issue and me using my ID on numerous occasions since then at different branches, I had no issues. I was asked to update my FICA over email in March 2017, which seemed reasonable. I did so. But then I got an email around October 2017 stating that my account has been temporarily closed due to no FICA update. I went to the Fourways ABSA Branch, to find out that not only do they not have a single copy of my ID or even passport, my account is now again connected to my passport number (this passport has been invalid since 2012, and legally I can no longer use it). After them somehow "losing" all of my documentation regarding my account (proof of residence and copy of my then passport and ID). I spent over 3 days running back and forth from the bank to get the documentation in order only they approve. However, nothing has changed! I have supp**** all the documentation twice now and I still cannot access my account or change my card because all the papers somehow go missing. Having been in hospital for over 4 months overall since November 2017 to now and in very poor health, I haven't necessarily been able to go and nag every second day to see results. Not being able to access my account has now got out of hand. Not even the head office been helpful. I used to be such a loyal client. Now I am not sure if it is worth it.