Stop hiring people who can’t do their jobs!

I have been dealing with foreign spend for a year, I filled in the required forms a year ago and I have literally been updating them every 30 days as they apparently have fishbowl memories. Well this month takes the cake. I have been trying to remind them that I am abroad since the 17th and I have to wait over a week at a time for a reply, the latest of which is asking me to complete another undertaking form despite the fact that one is already on record for my account AND I sent a copy with my email to Sfiso when I emailed this month. I get that it’s christmas and things slow down BUT 3 weeks is ridiculous and he clearly hasn’t bothered to read the emails I sent in order to actually help me.