****** vehicle financed by Absa

<p>My vehicle financed by Absa Unitrans was ****** on 5 August. My insurance company is asking for a settlement letter and the original Natis documents to be sent to their offices so that my account can be settled. I called Absa this morning on ********** 669 who advise they cannot release Natis papers unless account has been settled. I am not sure how this process works when a vehicle is ****** and the insurance company wants to settle the account?</p> <p>I asked to be given the number of the department where these matters are dealt with and Fikile at Absa gives me two fax numbers ********** 951 and ********** 948 which does not help since nobody uses fax anymore (except maybe Absa).</p> <p>Please can I have some feedback on this as I cannot proceed unless the claim has been settled. </p>