****** goods at absa trade center

Hi. I would like to lay a complaint against Absa Bank. Let me start by saying I was an absa customer since 2001 till 2020..after 19yrs I moved to another bank. Absa helped me buy my 1st car in 2014. My credit score was abit low, however they helped me out and I was grateful. I referred 2 friends with not so good credit scores as well and they got approved. The interest turned out to be ridiculous, it's 2022 and im still paying the car. My 2 friends who bought cars the same year are also still paying. After the 3 months payment holiday it seems like things are getting worse for me. I lost my job in 2020. My biggest fear was losing my car. I managed to pay it monthly bt i was really struggling being a single mother of 2 kids that are under 10. Long story short the bank assigned Rudie olivier to handle my account. He was very helpful bt in marh 2022 beginning of the month I paid over R5000 and R700 was not allocated until the 08 April I think and only because I had to call so many times . The car was repossessed on the morning of the 29 March 2022. Rudie demanded R6300 immediately. At the time I was still unemployed and asked to pay month end. He said my previous pay date was 27th monthly. I have informed the bank numerous times to change that. Anyway the guy who fetched the car was Hans. I'm based in EL. He said I must pay same day or next they will keep the car in EL. I managed to pay R5000 by the 1st April. They towed my car to PE. Total costs to get the car back within 10 days was 16180. They didn't think I would make it. By then I was owing less than R25k on the car. Imagine having to lose your car after 7 yrs for that amount. The bank had no mercy. The extra costs incurred almost seems deliberate. I paid the money in full. I fetched my car on the 8th April in PE. My child's pair of sneakers that he got for Xmas was ******, my eye glasses were ******, my boot had a dent. I reported this to the lady Melissa at the pe trade center. She blamed the guys in EL. The car was parked with the boot against the wall. At the time I inspected the car they said sorry its against the wall. I cudnt see it. I only noticed the dent when I was at the petrol station. Ive been busy hence this complaint is late. I have no reason to lie about these claims, I'm a mother and I feel like the bank exploited me big time. I would never ever refer anyone to absa. It's been a sad, hard, journey for me. I still owe them bt i have a job now. I think the settlement is R16000. Very disappointed at the way my car was damaged and goods ******.