Stole my money

<p>I have been in arrears on my credit card but on the 7th July I had brought my account up to date. I had even paid extra. I received an SMS on the 12th July stating that I have a reduced credit limit from 35k to 26k. When I called customer service they advised it was a scheduled decrease. On the 11th of July I made a payment of 9100 into my credit card to purchase an airline ticket. However the funds where not available as the limit was decreased. Why did Absa see the need to take my money towards the decrease if it was already scheduled? In addition why did that amount not be paid toward my 26k credit limit. I have no funds now n unable to make the purchase. I further made a payment of 1400 which is the only balance I have. How do we rectify this. I was asked to wait 24 hours before someone called me but this isn't the case. I urgently require my funds to reflect.</p>