DS
Douglas S
1 reviews | Active since Oct 2011
20 Mar 2015, 08:58
Still waiting on feedback from Virgin Money
The response received on HelloPeter from the Virgin Money Team: (Please note date received)<br> <br> SUPPLIER'S RESPONSE Virgin Money South Africa Time and Date 14:43:29 | Thu 12 Mar 15<br> <br> Hello<br> Thank you for bringing this to our attention.<br> We have forwarded your concerns to senior management at our Value Added Products Department to investigate the delay and ensure that this is addressed without any further delays and provide urgent feedback.<br> Please accept our apologies for any inconvenience caused.<br> Regards,<br> The Virgin Money Team<br> <br> Today 20 March.. and I'm still waiting on response from either Companies.. <br> <br> Regards<br> <br> NOT A HAPPY CUSTOMER!<br>
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Absa's replyOfficial
20 Mar 2015, 09:57Hello doni27,
Thank you for bringing this matter to our attention.
We have escalated the complaint to the relevant manager to investigate and provide us with feedback on the matter.
Regular feedback to our clients is a crucial aspect of our customer service and we will ensure that the matter is being addressed internally.
We apologise for any inconvenience caused.
Regards,
The Virgin Money Team
Thank you for bringing this matter to our attention.
We have escalated the complaint to the relevant manager to investigate and provide us with feedback on the matter.
Regular feedback to our clients is a crucial aspect of our customer service and we will ensure that the matter is being addressed internally.
We apologise for any inconvenience caused.
Regards,
The Virgin Money Team
Absa's reply20 Mar 2015, 09:57
Official
Hello doni27,
Thank you for bringing this matter to our attention.
We have escalated the complaint to the relevant manager to investigate and provide us with feedback on the matter.
Regular feedback to our clients is a crucial aspect of our customer service and we will ensure that the matter is being addressed internally.
We apologise for any inconvenience caused.
Regards,
The Virgin Money Team
Thank you for bringing this matter to our attention.
We have escalated the complaint to the relevant manager to investigate and provide us with feedback on the matter.
Regular feedback to our clients is a crucial aspect of our customer service and we will ensure that the matter is being addressed internally.
We apologise for any inconvenience caused.
Regards,
The Virgin Money Team