Still waiting on EFT Inquiries to get back to me after 2 weeks of no show

On 1 September, I made an EFT payment into a wrong Absa bank account. I immediately realised my mistake and called the Call Centre. After almost 20 minutes, I hung up as I was simply not willing to spend any more airtime. I then decided to send an email directly to the EFT Payment Inquiries email address. Since then, I've followed up twice (once per week) and still no feedback. Can someone just contact me so I can find out whether I can get my money transferred back into my account? The account into which I transferred the money is no longer active, yet the transfer was still accepted? Like I said, this is a transaction that took place between two Absa accounts, so surely Absa should be able to look into this matter for me? Till then, must I just sit back and wonder where my money is floating around?