Still waiting on Credit Card

ive app**** for a absa credit card online and was approved this was on the 31st December 2015. Knowing im going to run short for school things for the kids. i was approved and all that was mentioned was visit your nearest branch with bank statements. I did so at N1 city branch in goodwood they helped me and i was happy, Ever since that day ive never received a sms, email or phone call with regards to my application. today is the 14 Jan 2016 still nothing. Ive phoned more than 10 times in to the call centre and each consultant gave me a different story. ive spoken to acclaimed managers Mrs van de Merwe she promised to call back and never did then on Monday i got hold of a Michelle who works in the Fica department she gae her number and email address of which ive been calling no ANSWER and mailing her with no reponse. im currently with Capitec and wanted to change to Absa but my god i dont know whats happening, Maybe absa can change my mind for its false PUBLICITY. Today Tomorrow and never. really sad customer