Still waiting for the documents

I requested two contracts from absa vehicles in December but only received one, I kept on requesting the other one but no luck until I visited their branch in Bloemfontein on the 9th and I was told it will take 3 days. The lady at the branch assisted me very well. It's the 19th today and I haven't received the contract. I also explained that it's sars requesting them but no it's clearly not a priority on their side. I'm so frustrated now because sars will definitely see me as someone who doesn't want to comply.