Still waiting for the client experience manager to contact me

I filed a complaint with Absa regarding my daughter's bank account where I requested to speak to the product owner and the head of client experience. Not sure if they are scared to speak to clients but apparently they are fully aware of my complaint and is not interested in my feedback about the gaps in the product that I have identified. They are also not interested in the feedback I would like to provide regarding my poor experience. They closed my complaint without resolving it with me and emailed me a notice stating they had closed the complaint. Like how? they really do not care about customer feedback or poor customer experiences