Still waiting for someone to assist me

<p>I recently went to apply for a loan, and I was declined, my credit stuff is update and fine, I haven't missed any payments, so I have been told that absa has there own internal rating and I my wait for the next month for it to change, 3 times now I have been let down, I really need someone who can help me urgently, this is the second time I have complained yet no one seems to give a darn.</p>