Still waiting for response from Virgin Money re credit limit increase after almost 4 weeks!

<p>I sent an email to virgin money requesting a credit limit increase on 30 Nov 2016 with all the documents required by VM. On 2 Dec 2016 (not within the promised 24 hours), VM advised that my request was forwarded on. On 6 Dec 2016, VM came back to me (again not within the promised 24 hours) and requested additional info. After I requested some clarifiaction on this on 6 Dec 2016, I received a reply on 10 Dec 2016 (again not within the promised 24 hours) and I sent through the additional info. required on 13 Dec 2016. I again received an email with refernce number advising a consultant will be in touch within 24 hours.</p> <p> </p> <p>I understand there have been been holidays etc. however it is now almost 4 WEEKS later and still have not received a reply, a response, an email, an update...just nothing... and again it is up to me to follow up yet AGAIN...</p> <p> </p> <p>Please can someone at VM come back to me on my application (originally from 30 Nov 2016) and advise what the status is, and if there is any hold-up, what it is, so I can resolve this issue once and for all!</p>