EE
Estelle E

1 reviews | Active since Mar 2009

14 Jun 2016, 09:13

STILL WAITING FOR MY REWARDS

<p>On 3 June I complained about a fuel transaction for which I did not receive 5% rewards as I filled up at a Sasol. I received an e-mail with reference nr ********** . A few days later I received another e-mail stating that the transaction as stated by my can not be picked up for MARCH, after I stated the transaction was done on 2 MAY. I rep**** that they had the wrong date and I attached a copy of my bank statement for the transaction done on 2 MAY. No reply. How can you solve a query if you are not able to read??? 10 days later and I am STILL waiting for this issue to be rectified. It seems Abda is begging its customers to find other banks with there pathetic service. Can this issue now be resolved for onve and for all please????</p>

0
Replies (2)
Absa
Absa's reply14 Jun 2016, 13:10
Official

Dear Customer

We have received your query but due to the omission of your personal/account information, we have sent you an e-mail to your personal e-mail address to request same. We will investigate the matter as soon as the requested information is received.

Kind regards

Daphne Le Grange

Group Customer Care

Absa Bank Ltd

EE
Estelle E's update16 Jun 2016, 06:06
Reviewer Update

I have furnished the reference number issued by Absa, so I fail to see how my personal/account information was not supp****.