Still waiting for my policy documents - No service

I took a funeral cover with ABSA in July and was promised to received my documents within 30 days. I have also phoned ABSA life(***) requesting the same documents and was told that I would be receiving those documents in that day and nothing has happened ever since. My monthly premium is deducted every month without failure but getting important documents stating my policy number and terms and conditions for my policy is not important is not a priority for them. I guess they are hoping that I would lose in the long run and they would have gained.