Still waiting for my new credit card

<p>Cancelled my credit card on 20/01/2017 due to suspected *****. App**** for a new card on the same day. It is now 30/01/2017 and I have still not received my card. I followed up with VMSA last week and was told that they do not know where my new card is as their courier's telephone lines were down. I contacted VMSA again today and was told the same thing. VMSA said that they could not help me. Was then placed on permanent hold after asking to speak so someone more senior. Pathetic service! Cannot believe this is how VMSA treats a loyal customer that has supported it since 2009. </p>