Still waiting for my credit card

It has been more than two weeks ago that my credit card was cancelled. I still do not have a credit card. <br> <br> My private banker is not taking responsibility for it and I am getting really frustrated with the complete lack of feedback and very poor service from ABSA. <br> <br> I previously logged a complaint on Hello Peter and ABSA just ignored it. I am very surprised by this pathetic service. Usually I am very satisfied with ABSA. <br> <br> What is going on?