STILL WAITING FOR FEEDBACK

AM JUST ABOUT DONE WITH ABSA. I had fradulent activity on my account whereby online purchases were done on my card. Upon reporting it i got the runaround and was told the investigation could take up to 14 working days and only then I would be able to get my money. After speaking to a supervisor Nkululeko he promised to refund my money which was done 2 days later and advised that I would receive an update when the investigation is done. 2 weeks later with no feedback I call to find out why my rewards were not showing on my account, turns out because of the fradulent activity my account went on a minus. Upon following up with the ***** department how far the investigation is i get a person names Zachia who now tells me the investigation will take up to 30 days, this is now the opposite of the 14 and 21 working days mentioned on the phone and SMS. Got a run around, arguments and speculation from a Laverne and Betty, still yet to receive feedback as to how these purchases were made on my card???