Still waiting for assistance from credit card department after almost 2 weeks!

I am very disappointed in the lack of service from ABSA. I have a credit card query pending from 5 June which was escalated to the complaints department. The complaint was assigned to Fikile Mbatha, who simply sent an email to say she's closing the ticket - no phone call, no communication to try to assist. I emailed her 2 times requesting for her to call me to discuss further and there has been no response. I have called the contact number on the email signature twice, and both times I was on hold for more than 13 minutes with no answer. As a loyal customer of ABSA, I am highly disappointed in the lack of service.