Still waiting for ABSA home insurance to contact me

I had previously complained about my home that was damaged by the storm in December 2017 and had received an e-mail from a Daphne le Grange I had responded to her mail dated 10 January and to date no one has contacted me. With all the rain the roof is being damaged more and more and seems ABSA is not in the least concerned in repairing it. Last time my geyser had to be replaced as well as tiles that were damaged to date tiles have never been replaced. Should my roof collapse and cause damage to my home and/or injury to any family member rest assured I will take further action.