Still waiting for a call back

I called absa last week Thursday 13 November 2025 as I needed assistance with payment options for my credit card as I am currently unemployed. The consultant I spoke to clearly didn't understand what I was asking as he was giving me amounts more than what I am currently paying which obviously would not work. I asked him to transfer me to someone or a department that can assist me. He said he would log a call back request then before I could even say anything he just drops the call? Needless to say I'm still waiting for a call..