still waiting as promises k

From: Jonker, Karen: Absa <br> Sent: 16 September 2015 09:57<br> To: 'Mokgadi Mailula - CIC'<br> Cc: Crowe, Vanessa: Absa<br> Subject: RE: HP 2 : *** - Customer : MISS MOKGADI EVONNE MAILULA [EC: f4e5a8ec]<br> <br> Good Morning Miss. Mailula<br> <br> First and foremost we apologize for the error made on your account. I have escalated the matter to higher management, who has advised yesterday that the debit order date will be rectified. The department who did not adhere to our previous request, will also be addressed according to our internal processes. <br> <br> Due to the fact that you have been inconvenienced, we have awarded a distress and inconvenience payment of R500.00 which we will pay over to your Flexi savings account, number 91-4***. This payment will reach your account by no later than close of business Friday, 18 September. We have to obtain permission from our finance department and this process is regrettably taking time. <br> <br> We have also send instructions to bureaus to remove any adverse data that may have been recorded on your profile as a result of this error. The amendments will materialize in 3-5 working days, but we have expressed the urgency of the matter. <br> <br> We trust you find this in order and