Still waiting ..a month for credit card

I stood in a queue for 45 min, ( no business person can afford that much time in a bank) asked more than once for assistance and was finally taken to a different section - only to be told that the wrong credit card was sent to me. They took the card and promised to phone me and sort it out. More than a month now and I am still waiting!! Very poor service and always long waiting period in queues at this Herm**** branch - and no chairs to sit. Look at the great set up at Capitec and FNB please!