Still waiting

Hi Absa, I have an issue with the response time you guys are taking to respond to emails and applications/queries. I am currently going through a rough patch with my finances and I had called Absa to ask them to restructure my vehicle payments, so basically reduce and installment and increase my term. I spoke to a lady and she advised me to send a motivational letter to ********** I sent them what they asked me to and I am still waiting for a response, it's sad how when we as people go through a financial dip we are advised to call and explain our situations to our credit providers but when we do we don't get any response. I have been paying what I can afford every month and now I have been handed over for repossession, please advice as to what to do next because I am trying to pay every month but am still impatiently waiting for Absa to approve my restructuring request.

Please help urgently!