Still waiting....

In February, i tried to send money to a friend via Payshap. Turns out this person doesn't have payshap setup. However the money left my account, but never reached this person. I contacted ABSA and spoke to a consultant, who confirmed the money went out of my account and is in "pending" state, but i needed to contact the EFt department to assist. Contacted them but they referred me back to Digital...after numerous emails up and down, no conclusion yet and I am giving up on ABSA and made peace with not getting my money back. In the process of scouting for a different bank.