STILL VERY IRRATE UNHEARD CUSTOMER

Email i sent today and as you can see from the 18th January still no feedback.

Good day Mrs Le Grange.

As you can see this email was sent on the 18th January 2018 yet still no feedback has been given or arrangements made to pay this account even no discount. Judging from the emails received nobody has a cooks clue as to what is happening on this account but that its in arrears and the tab keeps running up. I have no words to you to even express my disappointment and the blatant disregard to me or my business i have with Absa. Firstly I was loaned and given fiancial assistance to buy my car clearly when i was over indebted but nothing came of that. I then continued to pay back this debt still while under debt review. You are quick to take back my vehicle through none payment and you have the audacity to tell me via telephone conversations via your risk management team that you intend taking my vehicle back after paying 67 thousand rand already charging me over the top interest rates by selling my car off taking these proceeds subtracting this from the 97 thousand rand i still owe and yes as i said me now having to still pay off whats owing after the auction money is received. I then sit with debt still owed to Absa...no vehicle and to top this off...i will be blacklisted for i dont know how long. So please please just tell me what i am to do if i receive no feedback and no discount and no communication from anyone at Absa.

Confused and totally defeated customer. Janine Naidoo (Hendricks) Hide quoted text

On 18 Jan 2018 15:41, "le Grange, Daphne: Absa" ********** wrote: Dear Mrs. Hendricks

With regards to your complaint posted on our social media page.

Please accept our sincere apology on the delay in responding to your matter.

We wish to advise that we are in the final stages of our investigation and will provide you with feedback once our investigations are concluded.

Kind regards,

Daphne Le Grange | Level 3 Adjudicator | CEO & Specialist Complaints

Tel +27 ********** | Fax +27 ********** | Email **********

Absa, 3rd Floor, Hoskens House, 45 Mooi Street, Johannesburg, 2001

www.absa.co.za

Respect | Integrity | Service | Excellence | Stewardship Helping people achieve their ambitions – in the right way

P Please consider the environment before printing this email

INTERNAL ONLY

COMPANY CONFIDENTIAL

Disclaimer: This e-mail and any attachments carries a "Confidential " classification and intended solely for the addressee. If you are not the addressee or have received this e-mail in error, please notify the sender immediately, delete it from your system and do not copy, disclose or otherwise act upon any part of this e-mail or its attachments.

Important Notice: Absa is an Authorised Financial Services Provider and Registered Credit Provider, registration number: NCRCP7. This e-mail and any files transmitted with it may contain information that is confidential, privileged or otherwise protected from disclosure. If you are not an intended recipient of this e-mail, do not duplicate or redistribute it by any means. Please delete it and any attachments and notify the sender that you have received it in error. Unless specifically indicated, this e-mail is not an offer to buy or sell or a solicitation to buy or sell any securities, investment products or other financial product or service, an official confirmation of any transaction, or an official statement of Absa. Any views or opinions presented are solely those of the author and do not necessarily represent those of Absa. This e-mail is subject to terms available at the following link: http://www.absa.co.za/disclaimer. The Disclaimer forms part of the content of this email. If you are unable to access the Disclaimer, send a blank e-mail to ********** and we will send you a copy of the Disclaimer. By messaging with Absa you consent to the foregoing. By emailing Absa you consent to the terms herein. This email may relate to or be sent from other members of the Absa Group.