STILL VERY IRRATE UNHEARD CUSTOMER

Good day Sibiya,

This account was terminated due to none payment, yes , but as I have been struggling since October 2017 to get a payment plan setup which has not happened as yet. I have been in contact with several risk management consultants and no one can provide me with an explanation as to why I am unable to make arrangements since then. This is the reason for the none payment as there is no arrangement made since I've contacted all these people. Nobody is able to assist me and this is so frustrating. I contacted Absa in July - Aug month to explain I was jobless and had no funds to pay this account and was asking for a breather till I started this contract job in September 2017.

All I ever get is "the account is terminated due to none payment. Yet emails were sent to Absa for someone to contact me but no one ever did. After it was realised I was not paying then there was a flurry of text messages and phone calls made to recover the vehicle but when I needed assistance for a breather due to no funds not one person could email or telephone or sms me.

How is it that a person can own a car pay over 67k yet still owe 96k just as interest accumalted????? Now there is a demand for half which is over 45k to be paid upfront which I do not have and then I will be afford the opportunity to pay the balance of also over 45k off.

If I do not have this I am threatened with repossession of my car it being auctioned off and the without having my vehicle I get to pay off whats left owing after its auctioned off.

SAD FRUSTRATED HUMILIATED AND TERRIFIED CONSUMER.

Janine Naidoo Admin Clerk Mounties

DSV South Africa (Pty) Ltd 15 Concorde Crescent Airport City Airport Industria 7490 Cape Town, South Africa

+27 21 ********** Tel ********** www.za.dsv.com

-----Original Message----- From: Sibiya, Nqobile: Absa ********** Sent: Wednesday, January 31, 2018 3:36 PM To: Janine Naidoo - DSV ********** Subject: FW: Reinstatement of debt review [EC: 86c7***e]

Good day Janine ,

Please see note below , as per the request dated the 08/01/2018.

Acc no : ********** 15

- Kindly be advised that we have perused the court order however the client is not paying the account as per the granted court order.

Therefore the account will be terminated under DC.

Thanks

Regards

Nqobile Sibiya | Debt Review Officer | DC : Terminations ABNS816 Absa, [9 lothbury Avenue , Auckland Park 2001] Absa.co.za

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CONFIDENTIAL

> -----Original Message----- > From: Janine Naidoo - DSV ********** > Sent: Mon, 8 Jan 2018 07:34:52 +0000 > To: ********** ********** > Subject: Reinstatement of debt review > > > Good day, > > Please note that I was placed under debt review in September 2011. > Absa was supposed to adjust my payment term but did not do so, I was retrenched in December 2015 and continued to pay this account. > Last year June it became too much and I stopped payment due to having no funds available. > > I was then contacted by Justin Karelse who I thought was handling my case. I started a contract job in September 2017 and when contacted by Justin Karelse was aiming to make arrangements for a payment plan which never happened as Absa just terminated my debt review due to non payment. > > I have been corresponding via with the debt review department but was told to email my consented court order to your department. Can someone please contact me as I am willing to pay this account but have not been able to contact anyone with regards to making arrangements to pay this account. > > My number is ********** > > [Description: ********** ********** ] > Janine Naidoo > Admin Clerk > Mounties > > [Description: ********** > > DSV South Africa (Pty) Ltd > 15 Concorde Crescent > Airport City > Airport Industria 7490 > Cape Town, South Africa > > +27 21 ********** Tel > ********** ********** > www.za.dsv.com<http://www.za.dsv.com/> > > From: Nicole Engelbrecht - DSV > Sent: 08 January 2018 08:29 AM > To: Janine Naidoo - DSV > Subject: > > > > > [Description: ********** ********** ] > ________________________________ > Nicole Engelbrecht > Admin Clerk > Mounties > > ********** > > DSV South Africa (Pty) Ltd > 15 Concorde Crescent > Airport City > Airport Industria, 7490 > Cape Town, South Africa > > +27 21 ********** Tel > +27 21 ********** Direct tel > > ********** ********** > www.za.dsv.com<http://www.za.dsv.com/> > > > >

Please keep this for your reference. Your ticket number is: [#ID: 86c7***e-BE06-EDW4-pMMv-VRIjDgc4iyfp#]

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