Still unable to receive debit card

I have struggled to obtain a new debit card since July. I finally again reapp**** on the app and was sent an SMS telling me to collect at N1 city Absa. On Monday 18 Nov I went there during my Lunch break and was directed to a long customer assist queue. After and hour an 10 minutes I had to leave for work. I WA told to come back by the lady at the entrance. On Wednesday 20 Nov I was again directed to the same long queue. I again only have an hour to complete this task and I would not be done on time. This is now my 4th complaint re this branch. The Branch Manager is always in a meeting, I still have not received a new card since July. This is unacceptable. This Branch is not geared for optimal customer service and the staff are unapologetic.