Still Receiving Horrible Service 4 Years Later

Can I just say I continue to be disappointed in ABSA and the services it provides. I left ABSA in 2017 because I was at my wits end with the pathetic level of service they provided. This year my bond originator app**** for my bond and ABSA returned to me with the best offer. Despite my apprehension, I decided to go with them.

I have been unable to get online access to my bond and was told, after waiting for an hour in a queue, that they could not help me as I needed to get a transaction account. I was then sent to another queue, with only one teller assisting, and waited for another hour. By this time the branch had closed and she was nowhere close to getting to me. I eventually left and submitted my application online and uploaded the required supporting documents. An ABSA agent got in touch with me requesting THE SAME DOCUMENTS I had attached! I submitted them and continued to received smses requesting for me to email THOSE SAME DOCUMENTS to their credit application email address.

The ABSA agent proceeded to reject my proof of address, which was the bond registration letter for the home that I bought using an ABSA HOME LOAN! I may not be an expert in proof of address but one would think this would be more than adequate. I submitted another proof of address and the agent has never gotten back to me. I have sent them emails but they do not respond.

I would like access to my bond account so that I know exactly how much I owe and can track additional payments that I make. I have never struggled with other banks the way I struggle with ABSA and am honestly considering switching my home loan to another bank and pay the additional bond registration costs if it means not having to deal with this for the next 20 years!