MC
Moeti C

1 reviews | Active since May 2016

20 Jul 2017, 20:21

Still Nothing From ABSA regarding my Query

<p>I have been calling ABSA regarding an incident that happened where i accidentally paid using someone credit card number instead of mine.</p> <p>My sister in law last month cause shes un-employed asked me to pay her credit card,as she has an arrangement to pay either R50 or R100 which I paid to assist. It happened that this month while I was paying for my credit card I accidentally paid hers instead of mine.</p> <p>I made a payment for an amount of R1300 , only to find out I'm paying to my sisterin laws credit card.</p> <p>I've also send numerous emails to missingpayments@absa to assist me and allocate payment to my account as my credit card balance to be paid is R1300.</p> <p>I have been sent to every department to different people with no help, i need just someone to transfer my money from A to B but i'm treated like i committed a crime.</p> <p>My credit card account is now accumulating interest because of people who are incosiderate and not willing to assist me.</p> <p>I'm being told they cant help me as my sister in law is owing, how is that my problem? I'm paying my debts is that not enough?</p> <p>This is really unacceptable as its my money and I paid incorrectly to someone account which I have a right to say where it must be allocated, if it was paid by her it was better but I paid for it.<br /> </p>

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Replies (1)
Absa
Absa's reply21 Jul 2017, 09:35
Official

Dear Customer

Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.

Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd