Still not sorted after a previous complaint

The debit order issue is still not resolved as the same thing happened again. My personal loan debit order gets deducted a day before payday and then i receive messages from absa to tell me its bad for my credit record. Our aggreement was on the 25th on my contract and now my name gets dragged through the mud because you do what you want to. If you look at my records you will see I'm a good payer and now this is influencing my future as I am a young man who would like to buy a house some day. I phoned *** but all I get is busy. Got another number from customer care ***and I've been waiting for an hour now for an answer. If I had that much time to spare, I would've just gone to the bank myself, but I don't so please assist with an alternative number or contact me.