Still not resolved

After Absa's comment on my complaint, I have had to make numerous calls everyday to follow up again, but it has stil not been resolved. The only feedback I get when calling, is that it is still being processed. Today I called again and was informed that Daphne Le Grange is now on leave. I am sure, she cannot be the only person at Absa who can resolve this, but it seems no one else is willing. So after my first call to Absa to increase my limit (which has been offered to me various times), it has now been 20 days with no results or even a phone call from Absa. Since Absa's comment stating they would contact me shortly, I am shocked to see that \shortly"in their terms is longer than 6 days. This is so pathetic. My wife called FNB to increase her credit limit"