cV
cherise V

1 reviews | Active since Dec 2013

11 Nov 2015, 20:16

STILL NO SERVICE

Good day<br> <br> I had made ABSA aware of his dispute the 22nd of September 2015.<br> They only responded the 23rd with a ticket number.<br> <br> I then waited 7 days to only get told about the 45 day return time.<br> <br> Which you are now saying \oh well who cares about the lost 7 days".<br> <br> so you then proceeded to only start from the 30th although the ticket was issued the 23d of September.<br> <br> Today is the 11th of November 2015 <br> <br> so based on your absolute lack of consideration or service which you claim to be world class we are now on day 43.<br> <br> Not to mention that I do not have a new credit card as requested the 22nd to be ordered and was told it would be 7 days before it being delivered to my nearest branch and that I would get an sms.<br> <br> You blatantly ignored my concern of charges for transactions which again were not my doing but yet i have to pay even though you say you will credit me you won't credit me these.<br> <br> Nothing you have done or said has been world class and i am ashamed that I have stuck with ABSA since the age of 17.<br> <br> You have not advised me on any progress and only proceed with automated responses which is Unacceptable and will not suffice<br> <br> I asked for feedback some sort of indication where we r"""

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Replies (1)
Absa
Absa's reply12 Nov 2015, 09:14
Official
Hello Cherise viljoen,


Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.

Kind regards
Claudette Lewis
Group Customer Care
Absa Bank Ltd