Still no results

After I logged a complaint regarding the poor service of Absa, I received an email from the Specialist Case Manager, ref nr. C-***4, stating that she will give attention to the request, and will give me feedback by 10 February. Yesterday at the end of the day I sent her a private reply to follow up, giving her the benefit of the doubt, and I still have not received any input. Unfortunately, to add another complaint, I also got a new cash passport at absa, and the clerk said he had to deactivate the previous card. I tried to use my Cash Passpot also today, and this was also still not activated. Fortunately I created an account with FNB, so I could purchase items needed during our quarantine in Zagreb. Absa, this is really poor service, and it could put my family in jeopardy, if it had not been for FNB.