still no response and now a new issue

im still waiting for a response from my last query and in the interim, I cannot apply online for a loan.<br> I get an error that NOBODY can assist with , I spoke with Prinisha from the call centre and she gave excellent service and gave lovely advice however, she didn't hear of the error , it says \ Application Branch to do Referral\" I went to the branch and they say its an internet issue, I called internet centre and they say its a personal loan department issue , im again at a point where I cant apply for a loan with absa and im now forced to go with another service provider . please help me I need the loan to pay medical bills "